Free Shipping for All Singapore Orders:
RIO offers fast and free shipping within Singapore, regardless of the order amount. Rest assured that all items will be packaged securely and fully insured during delivery.
All orders, including loose diamonds or “Design Your Own” orders, will be shipped within 21 working days. Customers will receive a tracking number from our delivery vendor to track your shipment.
We will collect your billing and shipping information when you place your order.
For your protection, we recommend for credit card orders to be shipped to a valid address assigned to your credit card company. You can also arrange for your item to be delivered to your office address. Please do not hesitate to call us if you need assistance.
Rio is committed to make sure your experience with us is a pleasant one. We offer:
- Fast and free shipping
- Insured and discreet packaging which protects your order
The shipping times we provide are approximate and may vary in the event of unforeseen circumstances.
The processing times may vary for different items. Selecting ‘Ship Date’ under ‘More Filters’ in our ‘Diamond Search’ function will display products according to their shipping dates.
Duties and Taxes:
We do not collect taxes and duties upfront for deliveries to other countries. The customer will be responsible for the incurred taxes and duties. Customers are advised to check with their local customs office for shipping rates.
Your item will be packaged in a RIO gift box. We will use a tension ring to hold loose diamonds (this is for presentation purposes only and the ring should not be worn).
Alternative Pickup Option:
If you are worried about missing your delivery, you can arrange for your package to be held at an alternative pickup location. You may also have your package delivered to your office address or another designated address. We do also provide self-collection at our showroom. Kindly contact a RIO Diamond and Jewellery Consultant for help.
Tracking Your Order:
You can view the latest updates on your Order Status page via our delivery vendor tracking system. We will send you a confirmation email with tracking information once your order is shipped.
Signature Requirements for Delivery:
For secure delivery, we will always require a signature for all orders. Please ensure that there is someone at home to help you collect, or have an alternative delivery arranged.
Should you have any questions, you can contact our team of RIO diamond and jewellery consultants via phone call, email or livechat. We guarantee to respond to you within 3 working days.